Shipping policy
1. Shipping times
Items in stock: the order is handed to the courier within 1-2 working days (Monday to Friday) of the order date.
During sales or promotions, shipping may take longer.
Pre-order items: shipped as soon as they are available in our warehouse. Payment is taken when the order is placed.
Public holidays in Italy on which couriers do not ship: 1 January, 6 January, Easter Sunday and Easter Monday, 25 April, 1 May, 2 June, 15 August, 1 November, 8 December, 25 and 26 December.
Note: Di Sabatino srl does not deliver to P.O. Boxes.
2. Couriers
- Italy: GLS
- European Union: GLS or DHL
- Outside the European Union: DHL
Di Sabatino srl is not responsible for delays caused by customs checks or force majeure.
3. Shipping costs and delivery times
| Area | Shipping cost | Delivery | Notes |
|---|---|---|---|
| Italy, San Marino and Vatican City | Free from €150, otherwise €10 | 1-3 working days | |
| European Union | €25 | 3-6 working days | Greece, Cyprus and Malta: €30, 4-8 working days |
| Europe outside the European Union (for example Switzerland, Norway, Canary Islands) | €30 | 3-7 working days | Import duties and taxes calculated and paid at checkout |
| United Kingdom | €30 | 3-5 working days | Minimum order €160. Import duties and taxes calculated and paid at checkout |
| United States | €30; €40 if the address is in a remote area served by DHL Express (shown at checkout once you enter your address) | 2-5 working days | Import duties and taxes calculated and paid at checkout |
| Rest of the world | €30 | 3-7 working days | Import duties and taxes calculated and paid at checkout |
Costs are shown in euros; at checkout they appear in your country's currency. Delivery times start from when the order is handed to the courier.
4. Tracking
When the order ships, the Customer receives the tracking number by email to follow the shipment on the courier's official website.
In the event of customs delays, the Customer will be contacted by the courier or by Di Sabatino srl.
5. Delivery
The Customer is asked to check the parcel carefully before signing for or accepting the delivery.
If the packaging appears tampered with or damaged:
- sign "with reservation", or
- refuse the delivery
Any problem must be reported within 1 day of the delivery date by email to customercare@disabatino.it, with photographs attached. Always keep the original packaging.
Delivery in the United States
For deliveries in the United States, a signature is not usually required and the parcel may be left in a safe place at the delivery address. The absence of a signature is not grounds for a complaint if none was required.
6. Missing or defective items
- Missing items or accessories: report within 1 day of delivery with photographic evidence
- Defective items: report within 2 days of delivery, otherwise the complaint cannot be accepted
Di Sabatino srl reserves the right to check the condition of the items before shipping. Complaints may be rejected if they are inconsistent with the company's photographic evidence.
7. Customer responsibility
All Customers undertake to accept delivery of the parcel. If delivery fails for reasons attributable to the Customer (wrong address, recipient absent, incorrect phone number, delivery refused), shipping costs and any customs charges will be deducted from the refund.
8. Responsibility after delivery
Once the courier has confirmed delivery, Di Sabatino srl is no longer responsible for any subsequent loss, theft or damage. This includes parcels left without a signature or in a safe place at the delivery address.
We recommend choosing a secure address and following the shipment through tracking. If you suspect theft, we advise reporting it to the local authorities.