Return policy

If for any reason the customer is not satisfied with their purchase, they can return unworn items within 14 days of the delivery date shown on the courier's website.

Return costs

• Orders in Italy: the first return through the courier designated by Di Sabatino srl is free (1st exchange free). A second return requires a refund with a handling fee of €15.
• Orders outside Italy: return shipping costs €15. Customs duties, taxes, import/export charges, clearance fees, courier fees and any other cost required by the customs authorities of the country of return are paid by the customer and will not be refunded. These amounts will be deducted from the refund. From 1 July 2026, under European Union customs rules, low-value shipments may also be subject to customs charges and further clearance formalities.

Shipping costs are refunded only for defective products.

If the return is sent with a courier other than the one assigned, all costs are paid by the customer.

Options

• Size/colour exchange (Italy only): the item can be exchanged for a different size and/or colour, if available. A second exchange carries a handling fee of €15.
• Refund (all countries): refunds are issued after the returned product has been received and has passed the quality check. The refund is made to the original payment method, minus return costs, handling fees and any duties/taxes on re-entry.

Important note on sizes

Returns based solely on the customer's expectation of a different size are not accepted. If the size or the model/variant shipped matches the order, no complaint will be accepted.

Return procedure

Returns can be requested only for orders that have already shipped.

Important: before completing the return request, the customer must explicitly accept the terms of the Return policy. If the customer does not accept them, the request cannot be processed or recorded.

1. Sign in to your account with the email used for the order: you will receive a sign-in code by email. This also applies if you bought without registering.
2. Open the order and select "Request return".
3. Select the items to return and give the reason for each item.
4. Accept the terms of the Return policy to continue.
5. Receive the return request confirmation email with instructions and return label.
6. Use the original packaging, include the order confirmation, attach the return label and drop the parcel off at a courier point shown on the label (GLS or DHL).

For assistance write to customercare@disabatino.it.

Return terms and conditions

• Returns must be handed to the courier within 14 days of the delivery date. Late returns will be refused.
• Security tags must not be tampered with or removed.
• Items must be unworn, unwashed, unaltered, in their original condition with all labels, packaging and accessories.
• Shoes and accessories must be returned in their original box, undamaged and not used as outer packaging.
• Swimwear and underwear must be tried on over your own underwear; items with hygiene labels removed or signs of use will be refused.
• Unauthorised returns or returns through a different courier may incur a fee of 10% of the item's value.
• Perfumes, jewellery and socks cannot be returned.
• Failure to meet these conditions will result in the goods being sent back to the sender at the customer's expense.
• European distance selling rules apply to anything not specified here.